![]() Sorry – bit of a rant – but I really objected to their way of doing business. BI’s helpline has been much more helpful than Diligent’s (which pass you through the US before you can get to someone who knows the package in the UK). They came in 20% cheaper, very similar package capability (we really use it as a board portal and little else), more transparency in fees, no set up costs when putting new users on and they have reasonable T&Cs (it is a piece of software with security that you have to rely on … the provider cannot disclaim all liability for everything). We asked Board Intelligence to demo their system for us and quote. ![]() They matched the fees but sent us unacceptable T&Cs of a completely ridiculous length. I was a staunch supporter of BoardPad (loved it) and unhappy when Diligent tried to force us to change to their platform. I’d be grateful for any feedback or if you wish to contact me privately then please do so via David Mensley. The fees are annual so we could get a better rate if we chose a longer term arrangement, but an annual fee suits us at the moment. Administrators are used sparingly and are the people who put the meeting packs together. It used mainly for the Board and its subsidiary committees and it’s a good bit of software, just expensive! As you can see from the above we don’t have many users, with most users having online and offline capabilities. Our proposed new fees are as follows - DescriptionĪs a Government owned subsidiary we are meant to get value for money and I’m not sure we are. ![]() For those of you who use the Board and Committee software Diligent would any of you be prepared to let me know what you currently pay for it? They have again increased the annual fees by 5% and whilst we are happy with the software (and don’t want to move away from it) I would like to try and negotiate a better deal than what we get at the moment.
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